Shopify & Shipstation patch for Monday 9/15

Incident Report for Connex

Monitoring

We will be putting a patch in to change how orders are synced to the database. This should mean less timeouts and more reliable syncing Please watch this video for more info https://www.loom.com/share/dcc27b380ee2446cbccbcdaedb7510c4?sid=d72c14f9-1418-4707-8de4-be4cb1ab465f
Posted Sep 11, 2025 - 16:16 EDT
This incident affects: Connex for QuickBooks - Desktop Users and Connex for QuickBooks - QuickBooks Online Users.