Sync with Connex Status
Update - We are continuing to monitor for any further issues.
Sep 28, 13:13 EDT
Monitoring - Hello.

We would like to inform you that we will publish an update to our software by Wednesday tomorrow, 8:00 AM EDT, that will change how we sync inventory from QuickBooks to Bigcommerce. The intent is to drastically speed up the rate at which we sync products from QuickBooks, allowing for data to be sent far sooner. Let us know if you experience any issues during this time, and we will troubleshoot them post-haste.


Thank you for your understanding, and have a good day.
Sep 28, 13:13 EDT

About This Site

Welcome to the Connex Status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here. Subscribe to get email notifications whenever we create, updates or resolves an incident.

As always, if you are experiencing any issues with Connex, don't hesitate to get in touch with us by submitting a ticket at our help center: https://help.syncwithconnex.com/. We'll get back to you as soon as we can.

Sync with Connex Desktop ? Under Maintenance
90 days ago
99.55 % uptime
Today
Sync with Connex Online ? Operational
90 days ago
99.87 % uptime
Today
Sync with Connex Billing System ? Operational
90 days ago
100.0 % uptime
Today
Sync with Connex Help Center Operational
90 days ago
100.0 % uptime
Today
Intuit QuickBooks Online API Operational
Intuit QuickBooks Online AppConnect Operational
Intuit Developer Group QuickBooks Apps.com Operational
Intuit Developer Group Webhooks Operational
Intuit Developer Group QuickBooks Payments API Operational
Intuit Developer Group Intuit Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 28, 2021

Unresolved incident: Bigcommerce - Inventory Sync Changes.

Sep 27, 2021

No incidents reported.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Resolved - This incident has been resolved.
Sep 22, 18:41 EDT
Monitoring - If you see an error in your log about missing payments, please resync: https://help.syncwithconnex.com/hc/how-do-i-manually-sync-sales-to-quickbooks-online. Here is the error: No order for payment X with customer Web Store and ref. no. X can be found. If the order failed to sync, please check connexonlinesync.com/log. If the order exists, ensure its order number matches
Sep 22, 10:17 EDT
Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.