Connex Status
Update - We are continuing to monitor for any further issues.
Apr 10, 2026 - 13:30 EDT
Monitoring - When running a manual sync to QuickBooks, use the dates only. Do not enter order numbers. If you enter order numbers, go to misc settings here > https://app.connexecommerce.com/settings/order/advance. Clear the order number field and click save, after syncing. We will fix the issue next week.
Apr 10, 2026 - 13:29 EDT
Identified - For our bronze customers, we have moved you to our database sync. By default, syncing will occur every 24 hours. If you need to adjust or for more info, watch this video. If you are manually syncing, please wait 2 - 3 minutes before running your web connector.

https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e

Apr 10, 2026 - 13:28 EDT

About This Site

Welcome to the Connex Status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here. Subscribe to get email notifications whenever we create, updates or resolves an incident.

As always, if you are experiencing any issues with Connex, don't hesitate to get in touch with us by submitting a ticket at our help center: https://help.connexecommerce.com/. We'll get back to you as soon as we can.

Connex for QuickBooks - Desktop Users Degraded Performance
90 days ago
100.0 % uptime
Today
Connex for QuickBooks - QuickBooks Online Users Operational
90 days ago
99.93 % uptime
Today
Sync with Connex Billing System Operational
90 days ago
100.0 % uptime
Today
Sync with Connex Help Center Operational
90 days ago
100.0 % uptime
Today
Intuit QuickBooks Online API Operational
Intuit QuickBooks Online AppConnect Operational
Intuit Developer Group QuickBooks Apps.com Operational
Intuit Developer Group Webhooks Operational
Intuit Developer Group QuickBooks Payments API Operational
Intuit Developer Group Intuit Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 13, 2026

No incidents reported today.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

Unresolved incidents: Silver and Bronze Users Manual Sync by Order Number, Bronze Level Users Moved to Database Sync.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
Resolved - This incident has been resolved.
Apr 7, 15:53 EDT
Investigating - Please watch this video: https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e We have migrated all silver users. We will migrate gold and platinum users in the coming days. This is not a bug. This is an informational message.
Apr 6, 14:50 EDT
Apr 6, 2026
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.