Sync with Connex Status
Update - We are continuing to work on a fix for this issue.
Nov 21, 2023 - 12:36 EST
Identified - We are experiencing high volume of support tickets please expect 24–48-hour response times as our staff is limited.
If you can't see your Ecommerce channels connected, please log out of Connex and log back in or try a different browser. channels, settings and rules are on your account you just might not be able to see them.

https://vimeo.com/702876819?share=copy New UI settings
Overview of the Connex Settings

If you are having problems logging in for QuickBooks Online make sure your Connex account name is the same as your QuickBooks Online login name and also when you log INTO www.connexforquickbooks.com you are selecting the tab at the top should be green that says QuickBooks Online login with intuit.

If you are getting auth failed on your desktop pairing file you can follow this article https://help.connexecommerce.com/hc/new-ui-pairing-quickbooks-desktop-to-connex

After performing the steps in getting a new pairing file and you still encounter errors like "Auth Failed", "Error 404", and "QBWC1012". You may need to update your connection/selling channel logins.

https://help.connexecommerce.com/hc/update-shopify-connection-login updating shopify login

https://help.connexecommerce.com/hc/how-to-update-my-shipstation-api-in-the-new-connex update shipstation login

Nov 21, 2023 - 12:34 EST

About This Site

Welcome to the Connex Status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here. Subscribe to get email notifications whenever we create, updates or resolves an incident.

As always, if you are experiencing any issues with Connex, don't hesitate to get in touch with us by submitting a ticket at our help center: https://help.syncwithconnex.com/. We'll get back to you as soon as we can.

Sync with Connex Desktop ? Partial Outage
90 days ago
94.12 % uptime
Today
Sync with Connex Online ? Partial Outage
90 days ago
94.46 % uptime
Today
Sync with Connex Billing System ? Operational
90 days ago
100.0 % uptime
Today
Sync with Connex Help Center Operational
90 days ago
100.0 % uptime
Today
Intuit QuickBooks Online API Operational
Intuit QuickBooks Online AppConnect Operational
Intuit Developer Group QuickBooks Apps.com Operational
Intuit Developer Group Webhooks Operational
Intuit Developer Group QuickBooks Payments API Operational
Intuit Developer Group Intuit Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 2, 2023

No incidents reported today.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Resolved - This incident has been resolved.
Nov 21, 10:19 EST
Investigating - We are investigating an issue where your selling channel is missing from Connex. Log out of Connex and login again. If the connection is missing, you need to reinstall. All rules are intact. Please pair your ShipStation or Shopify again: https://help.connexecommerce.com/hc/getting-started-with-shipstation https://help.connexecommerce.com/hc/shopify

After pairing, please back up your connection under Connex setting > back up.

Nov 20, 09:37 EST
Nov 20, 2023
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.