Missing shipping methods causes sync to fail

Incident Report for Connex ECommerce

Resolved

If you selected create no new products and the shipping method is missing, Connex fails to sync all orders in a given time frame. Please add a rule to map all the shipping methods to a single code:

https://help.syncwithconnex.com/hc/en-us/articles/208225516-How-can-I-use-a-single-code-for-shipping-and-discounts-

If it continues to fail, login to Connex. Click manage. Expand missing products. Select create new. On Tuesday, select flag as error and map.

Our team shall publish a change tomorrow to address the issue.

Posted Dec 02, 2019 - 11:31 EST

This incident affected: Connex for QuickBooks - Desktop Users.