QBWC 1012 & 1048: Authentication failed
Incident Report for Sync with Connex
Resolved
Please upgrade your OS to Windows 10 or Windows Server 2018. If you cannot upgrade, please use RightNetworks to host your company file. We are unable to support TLS 1.0 and older operating systems at this time.
Posted Oct 29, 2019 - 13:58 EDT
Update
Having isolated the issue, we have devised a means to remedy for Windows 7, Windows 7 Professional, Windows Server 2012, and Windows Server 2016 users.

To remedy this issue, please review this guide. Deploying these steps has resolved the issue for some of our customers.
- https://help.syncwithconnex.com/hc/en-us/articles/360035226432-Quickbooks-Web-Connector-could-not-verify-the-web-application-server-certificate-


Note that we we continue to monitor and search for a permanent solution that doesn't involve making changes to your operating system. We will continue to provide updates as they become available.
Posted Oct 29, 2019 - 10:55 EDT
Update
We've isolated the problem to customers running Windows 7.

This means that there is not an issue with the Web Connector itself nor the version of QuickBooks being run.

We continue to monitor and will update with next steps as they become available.
Posted Oct 28, 2019 - 17:50 EDT
Update
We're aware that QuickBooks POS customers are likewise affected and that upgrading to the latest version may not be an option.

We are continuing to monitor the situation and working aggressively with our technology partners to find a permanent solution.

The issue affects users on Windows 7 and Windows Server 2012. Upgrading to the latest OS has helped some customers.
Posted Oct 28, 2019 - 14:57 EDT
Monitoring
We are aware of an issue with the QuickBooks Web Connector in which a segment of customer have reported "QBWC1012" and "QBWC1048" Authentication Failed via the Web Connector error message below.

This means that the version of QuickBooks you are currently running is not compatible with Connex Desktop due to a specific security TLS protocol.

------------
"Version:
Not provided by service

Message:
Authentication failed

Description:
QBWC1012: Authentication failed due to following error message.

The underlying connection was closed: An unexpected error occurred on a send. See QWCLog for more details. Remember to turn logging on."
Posted Oct 28, 2019 - 13:10 EDT
This incident affected: Connex for QuickBooks Desktop.